Help Center
Frequently Asked Questions
Most asked questions and their answers
General
Common questions about general
1What is E-ShipSupply?
1
What is E-ShipSupply?E-ShipSupply is a B2B marketplace for the maritime industry. We connect ship owners and suppliers.
2How can I register?
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How can I register?You can create a free account by clicking the Sign Up button.
3Is the service free?
3
Is the service free?Basic features are free. We offer different packages for premium features.
Buying
Common questions about buying
1How do I place an order?
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How do I place an order?Select the product, add to cart, then follow the payment steps.
2Is there a minimum order?
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Is there a minimum order?Minimum order quantity varies by supplier and is indicated on the product page.
3What is the return policy?
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What is the return policy?Returns are accepted if products arrive damaged or defective.
Selling
Common questions about selling
1How can I become a seller?
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How can I become a seller?After creating an account, you can open a store and list your products.
2What is the commission rate?
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What is the commission rate?Commission rates vary by package. Check the pricing page for details.
3How long does product approval take?
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How long does product approval take?Products are usually reviewed and approved within 24-48 hours.
Shipping
Common questions about shipping
1Which countries do you ship to?
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Which countries do you ship to?We ship to over 50 countries worldwide.
2How long does shipping take?
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How long does shipping take?Shipping time varies by region and shipping method.
3Can I track my shipment?
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Can I track my shipment?Yes, you can track your order status from your account.
Payment
Common questions about payment
1What payment methods do you accept?
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What payment methods do you accept?We accept credit cards, bank transfers, and secure payment systems.
2Is my payment secure?
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Is my payment secure?Yes, all payments are protected with SSL encryption.
3Can I get an invoice?
3
Can I get an invoice?Yes, invoices are automatically generated for every transaction.
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